Caution
Please read carefully each item of delivery, return / exchange of "within the Terms of Service" for detailed conditions on delivery and return.
Please read carefully each item of delivery, return / exchange of "within the Terms of Service" for detailed conditions on delivery and return.
About Delivery
Usually delivery of ordered items will change the number of days of delivery depending on the stock status of the item.
The shipping schedule date is displayed on the purchase button "To shopping basket" when putting the item into the cart.
In principle all goods will be shipped from CARMINA JAPAN LTD.
Usually delivery of ordered items will change the number of days of delivery depending on the stock status of the item.
The shipping schedule date is displayed on the purchase button "To shopping basket" when putting the item into the cart.
In principle all goods will be shipped from CARMINA JAPAN LTD.
If there is stock in Carmina Japan, we will deliver it within 3 to 4 business days after the order is completed.
If you have stock in Carmina Spain you will receive it within 12 to 20 business days.
We will deliver to you within 45 business days if you do not have stock in both cases and make to order.
If you have stock in Carmina Spain you will receive it within 12 to 20 business days.
We will deliver to you within 45 business days if you do not have stock in both cases and make to order.
However, these are guidelines and do not necessarily promise to deliver within that period.
When shipping, we will ship in Sagawa Express with a special package. You can not specify a shipping company.
Delivery is limited to Japan. Okinawa prefecture and remote islands will be delivered by Yu-Pack.
Also, we do not accept shipping to overseas including overseas transfer service, so please be forewarned.
In addition, depending on the stock situation etc., you may ship your order separately multiple times.
When shipping, we will ship in Sagawa Express with a special package. You can not specify a shipping company.
Delivery is limited to Japan. Okinawa prefecture and remote islands will be delivered by Yu-Pack.
Also, we do not accept shipping to overseas including overseas transfer service, so please be forewarned.
In addition, depending on the stock situation etc., you may ship your order separately multiple times.
About return
Please understand beforehand that returned goods / refund of goods are not received by customer convenience other than defective products / misdelivery as a general rule.
We recommend that you confirm as soon as possible after arrival of your order.
Furthermore, even for purchased items other than carminashoemaker.jp, returned goods are not accepted at carminashoemaker.jp.
Please understand beforehand that returned goods / refund of goods are not received by customer convenience other than defective products / misdelivery as a general rule.
We recommend that you confirm as soon as possible after arrival of your order.
Furthermore, even for purchased items other than carminashoemaker.jp, returned goods are not accepted at carminashoemaker.jp.
About exchange
If you would like to exchange items purchased at carminashoemaker.jp,
Please contact Carmina Japan Ltd within 7 days after product delivery.
After that, after consent, we will take the procedure according to the procedure.
Exchange of goods by customer convenience will be made only once as a rule.
In that case, it is in principle that there is a stock exchange with the size of the same model.
Also, if there is a difference between the time of purchase and price, we will pay the difference.
Changes may be made to the difference when price revisions are made during the exchange procedure.
In addition, if the condition of the item is within the terms of use, if applicable, we will refuse the exchange.
If you would like to exchange items purchased at carminashoemaker.jp,
Please contact Carmina Japan Ltd within 7 days after product delivery.
After that, after consent, we will take the procedure according to the procedure.
Exchange of goods by customer convenience will be made only once as a rule.
In that case, it is in principle that there is a stock exchange with the size of the same model.
Also, if there is a difference between the time of purchase and price, we will pay the difference.
Changes may be made to the difference when price revisions are made during the exchange procedure.
In addition, if the condition of the item is within the terms of use, if applicable, we will refuse the exchange.
About shipping fee for returned goods
Regarding the exchange due to the convenience of customers outside the principle, the shipping fee for round trip taken for product delivery will be borne by the customer.
Regarding the exchange due to the convenience of customers outside the principle, the shipping fee for round trip taken for product delivery will be borne by the customer.
