We offer free shipments for orders over 180€.
When will I receive my order?
Any orders with the items in stock will be processed immediately and shipped with a delivery time of 2-7 days depending on the country. All shipments are processed in our warehouse at Mallorca."
Does Carmina ship worldwide?
We do offer worldwide shipping for orders over 180€. We offer express courier shipments via UPS or DHL depending on the country. Chinese and Russian orders are shipped via de Spanish national post (Correos). Delivery by post takes 15-45 days. Import duties, taxes and charges are not included in the item price or shipping charges. Please check with your country's customs office to determine what these additional costs will be prior to purchasing our products."
How are exotic skin items shipped?
Orders containing exotic skins (lizard, alligator, crocodile ...) must be accompanied by a certificate issued by the ministry that indicates the traceability of the skins.
• This certificate is only needed to export pairs of exotic skins outside the EU.
• Official CITES Certificates are issued by the Spanish administration and usually delay shipments between seven and fourteen days.
How can I track my shipment?
As soon as an order leaves our factory or warehouse an automatic email will reach you with your tracking number. You will then have updated details regarding the expected date of delivery, specific location of the parcel…
Does my order include VAT?
Our website is "geo sensitive" and will automatically display the price without VAT if you are browsing from outside the EU.
Will I pay import costs?
Carmina will not charge VAT for any order shipped outside the EU.
However, any import duties, taxes and charges are not included in the item price or shipping charges. Please check with your country's customs office to determine what these additional costs will be prior to purchasing our products.
How do I calculate import taxes paid upon arrival?
Import duties, taxes and charges are generally calculated by local custom inspectors. Generally, the payment for these import costs is requested before the delivery of the item. Please check with your country's customs office to determine what these additional costs will be prior to purchasing our products.
