We offer free shipments for orders over 180€.
When will I receive my order?
Any orders with items in stock will be processed immediately and shipped within 2-7 business days depending on the country.
Does Carmina ship worldwide?
We do offer worldwide shipping. We currently do not ship in Egypt.
Shipping to Russia is currently suspended.
Russian orders are shipped via the Spanish National Post office (Correos). Delivery by post can take around 15-45 days.
Import duties, taxes and charges for orders outside the European Union are not included in the item price or shipping charges and will not be displayed on the website. Please check with your local country's customs office to determine what these additional costs will be prior to purchasing our products.
How are exotic skin items shipped?
Orders outside the European Union containing exotic leather items (lizard, alligator, crocodile...) must be accompanied by a CITES certificate issued by the Spanish ministry that indicates the traceability of the leather.
• This certificate is only needed to export pairs of exotic skins outside the EU.
• Official CITES Certificates are issued by the Spanish administration and usually delay shipments by approximately 1 month from the submission date.
How can I track my shipment?
As soon as the order leaves our warehouse an automatic email will reach you with your tracking number. You will then have updated details regarding the expected date of the delivery and specific location of the parcel.
Does my order include VAT?
Only if you are browsing from within the European Union and it will display the VAT corresponding to your shipping country. Our website is "geo-sensitive" and will automatically display the price without VAT if you are browsing from outside the EU.
Will I pay import costs?
Carmina will not charge VAT for any order shipped outside the EU.
However, any import duties, taxes, and charges are not included in the final price or shipping charges at checkout. Please check with your country's customs office to determine what these additional costs will be prior to purchasing our products.
How do I calculate import taxes paid upon arrival?
Import duties, taxes, and charges are calculated by local customs inspectors. Generally, payment for these import costs is requested before the delivery of the item. Please check with your country's customs office to determine what these additional costs will be prior to purchasing our products.
Shipments in transit cannot be cancelled. Any shipment in transit outside the EU and subject to Customs processing will be liable for payment even if cancelled. The client will bear all costs associated with the rejection of the shipment and its return to us, such as shipping costs and customs duties. These are determined by the shipping company. The payment of these costs will be informed by our customer service team, depending on the case. In case of a refund, please note that it might take longer than usual.
Once an order that contains multiple items has been placed, please note we cannot split the order in various shipments. If this is needed, you will have to place two separate orders.
