Free standard shipping on orders over €200 within the EU and over €250 outside the EU.
When will I receive my order?
All orders are shipped with 'signature required' to safeguard our clients against theft or loss. Please note that delivery instructions cannot be changed once the shipment is in transit. If you wish to waive the signature requirement, please inform us before shipping. Note that we cannot assume responsibility for theft or loss if instructions are modified.
Once an order is processed, and especially if a tracking number is assigned, we cannot cancel the order due to operational reasons. Our system ensures quick processing and shipment, making cancellations impossible at this stage. Please review your order carefully before finalizing your purchase.
If you receive an incorrect item, an incomplete shipment, a damaged parcel, or experience any other delivery-related issue, please retain the original packaging, shipping label, and packing materials until the matter has been resolved. We may request photographs of these materials to investigate the incident and, where applicable, submit a claim with the carrie
r.
Does Carmina ship worldwide?
We offer worldwide shipping*
Shipping to Russia is currently suspended. At the moment, we do not ship to Egypt.
At Carmina, we are committed to delivering our products internationally with the highest level of service. However, due to the risks associated with shipments to certain destinations, our logistics provider applies a high surcharge for deliveries to the following countries:
Israel, Afghanistan, Burkina Faso, Haiti, Iraq, Lebanon, Libya, Mali, Somalia, Sudan, Syria, Ukraine, Venezuela, and Yemen.
Orders shipped to these destinations will incur an additional surcharge of €30 - €60.
We appreciate your understanding and remain committed to ensuring your orders arrive safely and efficiently. If you have any questions or concerns about delivery to the mentioned destinations, please don’t hesitate to contact our customer service team.
How are exotic skin items shipped?
Orders outside the European Union containing exotic leather items (lizard, alligator, crocodile...) must be accompanied by a CITES certificate issued by the Spanish ministry that indicates the traceability of the leather.
• This certificate is only needed to export pairs of exotic skins outside the EU.
• Official CITES Certificates are issued by the Spanish administration and usually delay shipments by approximately 1 month from the submission date.
For customers placing orders containing exotic leather items from the United Kingdom, please note that, in addition to the Spanish export permit, a corresponding UK import permit must be obtained from the relevant UK authorities. This process may require an additional 3–4 weeks.
In total, the documentation process alone for UK shipments may require approximately 2–3 months before the order can be dispatched.
For customers in Australia, exotic leather items may also require an import permit issued by the relevant local authorities.
Please note:
• These timeframes relate solely to documentation and are independent of manufacturing lead times and transit times.
• Failure to obtain the necessary import permits may result in delays or restrictions in the shipping process.
We strongly encourage customers from Australia to familiarize themselves with the applicable import regulations prior to placing an order containing exotic leather items.
How can I track my shipment?
As soon as the order leaves our warehouse an automatic email will reach you with your tracking number. You will then have updated details regarding the expected date of the delivery and specific location of the parcel.
Does my order include VAT?
Only if you are browsing from within the European Union and it will display the VAT corresponding to your shipping country. Our website is "geo-sensitive" and will automatically display the price without VAT if you are browsing from outside the EU.
Will I pay import costs?
Carmina will not charge VAT for any order shipped outside the EU.
However, any import duties, taxes, and charges are not included in the final price or shipping charges at checkout. Please check with your country's customs office to determine what these additional costs will be prior to purchasing our products.
How do I calculate import taxes paid upon arrival?
Import duties, taxes, and charges are calculated by local customs inspectors. Generally, payment for these import costs is requested before the delivery of the item. Please check with your country's customs office to determine what these additional costs will be prior to purchasing our products.
While prices may be displayed in your local currency for convenience, all orders are invoiced in EUR. Customs declarations are based on the EUR value, and your local authorities may apply their own exchange rate at the time of import. Any duties or taxes resulting from this are the responsibility of the recipient.
Shipments in transit cannot be cancelled. Any shipment in transit outside the EU and subject to Customs processing will be liable for payment even if cancelled. The client will bear all costs associated with the rejection of the shipment and its return to us, such as shipping costs and customs duties. These are determined by the shipping company. The payment of these costs will be informed by our customer service team, depending on the case. In case of a refund, please note that it might take longer than usual.
Once an order that contains multiple items has been placed, please note, we cannot split the order in various shipments. If this is needed, you will have to place two separate orders.
