<div class="title" style="text-align: center;"><strong><br></strong></div><div class="title" style="text-align: center;"><strong>RETURNING AN ONLINE ORDER</strong><br></div><div><div style="text-align: justify;"><br></div><div style="text-align: justify;">Thank you for trusting Carmina Shoemaker! We hope that you are satisfied with your purchase. </div><div style="text-align: justify;"><br></div><div style="text-align: justify;">Nevertheless, if for whichever reason you are not satisfied with your purchase, we offer a 30-day time-frame to return your items. </div><div style="text-align: justify;"><br></div>
<div class="title" style="text-align: justify;"><strong>Kindly request your return directly via your Carmina client account, under the My orders section.</strong></div><div class="title" style="text-align: justify;"><strong>In the case that you have placed an order as a guest, contact our customer service team at info@carminashoemaker.com.</strong></div></div><div><div style="text-align: justify;"><br></div><div style="text-align: justify;">The client must notify us of their intention to return within 30 days of receiving their order directly via info@carminashoemaker.com. The items must be shipped within 14 days after notifying us of their return. We are unable to process returns that are received outside of this time frame. </div><div style="text-align: justify;"><br></div><div style="text-align: justify;">Once the request has been authorised, our customer service team will provide you with a return label, and tracking number to be able to return your item. </div></div><div style="text-align: justify;"><br></div><div style="text-align: justify;"><br></div><div style="text-align: justify;"><br></div><div style="text-align: center;"><br></div>
<div class="title" style="text-align: center;"><strong>PRODUCTS NOT ELIGIBLE FOR RETURN</strong></div><div style="text-align: justify;"><br></div><div><div style="text-align: justify;">In accordance with the rules of regulation of online commerce, the following items cannot be returned: </div><div style="text-align: justify;"><br></div></div><div style="text-align: justify;">• Socks <br></div><div><div style="text-align: justify;"><br></div><div style="text-align: justify;">• Shoes with metal toe-caps installed by the client's request</div><div style="text-align: justify;"><br></div><div style="text-align: justify;">• Custom and MTO products</div><div style="text-align: justify;"><br></div><div style="text-align: justify;">• Any product which has been modified by the client's request</div><div style="text-align: justify;"><br></div><div style="text-align: justify;">• Any item which has been used, and therefore, cannot be resold</div><div style="text-align: justify;"><br></div><div style="text-align: justify;">Kindly refer to the product descriptions before placing an order. Any items we have to return to you will also incur shipping costs.</div></div><div style="text-align: justify;"><br></div><div style="text-align: justify;"><br></div>
<div class="title" style="text-align: center;"><strong>THE RETURNED ITEM'S CONDITION</strong></div><div style="text-align: justify;"><br></div><div style="text-align: justify;">We can only accept the return of items in their original condition. All returns are inspected upon their arrival. We may have to reject a return should it present signs of wear or damage (eg. wrinkled vamps, scratched soles, etc). We will have to charge the costs associated with your shipment or deduct the damages from your refund.We highly recommend that you try the shoes on a carpet floor.</div><div style="text-align: justify;"><br></div><div style="text-align: justify;"><br></div>
<div class="title" style="text-align: center;"><strong>SHIPPING AND CUSTOMS COSTS RELATED TO RETURNS</strong></div><div style="text-align: justify;"><br></div>
<div style="text-align: justify;">Carmina Shoemaker will not cover the return shipping costs, with the exception of those products for which the return is attributable to Carmina. This would include defective items or those which do not match the client's order. </div><div style="text-align: justify;"><br></div><div style="text-align: justify;"><br></div>
<div class="title" style="text-align: center;"><strong>DEFECTIVE ITEMS</strong></div><div style="text-align: justify;"><br></div><div style="text-align: justify;">You must verify the conformity of the products at the time of delivery, preferably before trying on the shoes. If you believe that a product you received is defective, please notify our team immediately via info@carminashoemaker.com , and indicate the problem (we recommend sending photos of the defective product). In most cases, we will need to inspect the items and arrange a prompt collection. After the inspection, we will contact you to offer an appropriate resolution. If the reported failure is deemed to be the result of wear, and/or the shoes have been worn, we cannot accept responsibility.</div><div style="text-align: justify;"><br></div>
<div class="title" style="text-align: center;"><strong>EXCHANGES</strong></div><div style="text-align: justify;"><br></div>
<div><div style="text-align: justify;">If returning for an exchange, please indicate in your petition, as well as on the note included with all other documentation, the new product you would like to receive. </div><div style="text-align: justify;"><br></div><div style="text-align: justify;">There may be a difference in price between items. In this case, we will be in contact with you to inform you of how to proceed with the payment. </div><div style="text-align: justify;"><br></div><div style="text-align: justify;">We will notify you once your parcel has arrived at our installations, and has been logged into our system. The time frame, within which the requested items are processed and shipped, is of 2-3 days. All exchange items are subject to stock availability and price. We will inform you in the case that an item has to be manufactured, as well as any outstanding payments in the event of exchanging for an item that is priced differently from your original order.<br></div><div style="text-align: justify;"><br></div><div style="text-align: justify;">If you have any doubts regarding stock availability or prices, contact our Customer Service team via info@carminashoemaker.com.</div><div style="text-align: justify;"><br></div><div style="text-align: justify;">All exchange orders will benefit from a new tracking number, which will be provided via the email linked to your order. </div><div style="text-align: justify;"><br></div><div style="text-align: justify;">Kindly note that items returned without authorisation will not be refunded or exchanged. </div></div><div style="text-align: justify;"><br></div><div style="text-align: justify;"><br></div>
<div class="title" style="text-align: center;"><strong>REFUNDS</strong></div><div style="text-align: center;"><br></div><div style="text-align: justify;"> We will issue your full refund for returned products via the same payment method used for the original purchase - as long as the products comply with all of the terms listed above. Processing time for your refund is 7-14 days after the confirmation receipt notification. We will deduct a $35 fee to cover the transportation costs. </div><div style="text-align: justify;"><br></div><div style="text-align: justify;"><br></div>
<div class="title" style="text-align: center;"><strong>RETURNS AT CARMINA STORES </strong></div><div style="text-align: justify;"><br></div><div><div style="text-align: justify;">For the time being, we are unable to process any returns (refund or exchange) of any items purchased online at www.carminashoemaker.com through any of our official Carmina Shoemaker stores. </div><div style="text-align: justify;"><br></div><br><br><br>
<div class="title" style="text-align: center;"><strong>If you attempt to return an order outside of these conditions, we may have to return it to you, and ask you to cover shipping costs. Carmina Shoemaker reserves the right to accept or reject any return. Please read the return instructions carefully.</strong></div>
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